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This article was published 10/2/2018 (714 days ago), so information in it may no longer be current.
Starting out as a one-man operation a couple decades ago, Frank Arndt’s business empire has grown to employ approximately 50 people throughout Westman.
He credits their adoption of the latest in ever-evolving technology with allowing for his two companies’ growing success, alongside customer service and an eagerness to expand into the marketplace whenever possible.
Celebrating the 20th anniversary of his computer repair and retail business, now named myITsource, Arndt is reflecting on humble beginnings that grew into something special.
A native of Germany, Arndt arrived in Shilo in 1992, when he was posted to Shilo as a member of the German military.
After his term was up, he worked in the area as an electrician for a few years before setting up his own business: Frank’s Computers.
He said that a combination of friendly people and the calm pace of things were appealing, particularly when compared to his metropolitan upbringing in Germany.
"I drive home for lunch and let the dog out .. so these are the types of things that I enjoy, here," he said.
Arndt started Frank’s Computers out of a tiny office on Ninth Street and Park Avenue.
For the first few years, he was "just surviving," supplementing his income by teaching computers to the German military in Shilo.
Even so, he toughed it out longer than his competitors, who one by one went out of business, which boosted his business overnight.
As the business expanded, Arndt found that its name had to change, too.
"Everyone was looking for Frank, and I can’t be doing everything anymore," he said, explaining the company’s shift to myITsource.
Growing to accommodate his new client base, Arndt ended up having to build a new space at 1535 Pacific Ave. several years ago to meet the growing demand.
It wasn’t just outside market conditions that allowed for their expansion, with the company incorporating the latest technology in repairing and maintaining computers.
Last year found Arndt hire a few more people to take on their growing managed services option, wherein they take a proactive approach to maintaining clients’ computer systems by monitoring them remotely.
"That allows us to monitor all of their equipment, and when something goes wrong we get notified on our end, and the service desk on our end can usually fix these problems before our client knows there’s a problem," he said. "It’s completely changed the way we do IT support."
This service has grown by approximately 30 per cent during this past year, alone.
Meanwhile, Arndt’s economic footprint has also expanded to incorporate Corral Communications, which offers BellMTS services at three locations, including Brandon’s Corral Centre, Portage la Prairie and Russell.
The future remains wide open, with Arndt always thinking about what’s coming next.
While remote IT support could have his company’s services expand to anywhere around the globe, he said "I have a vision to grow, but it’s focused on Canada and the southern Manitoba space."
"There could be a few more acquisitions down the road, but there’s nothing I can announce today," he said. "We’re here to stay and grow."
As always, they’ll face challenges in the coming years, the most notable example being the Daly Overpass renewal project, whose four draft plans all foresee developers tearing down the myITsource building to accommodate adjoining roadways.
No matter what happens, Arndt said that they wouldn’t miss a beat in assisting their customers.
They can’t, he said, adding that it would go against the foundation upon which they built the business.
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