New cellphone contract rules coming in September
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Hey there, time traveller!
This article was published 23/04/2012 (5298 days ago), so information in it may no longer be current.
Manitoba’s new rules to simplify cellphone contracts takes effect Sept. 15, the province said today.
“These new rules will ensure Manitobans will have clearer cellphone contracts, fair cancellation fees and reasonable rules for unilateral changes to contracts,” Healthy Living, Seniors and Consumer Affairs Minister Jim Rondeau said in a statement.
The province says new legislation:
- requires companies to provide a copy of the contract to consumers before the contract begins;
- requires companies to fully disclose and explain all charges, fees and terms;
- restricts companies from making unilateral changes to contract terms;
- allows consumers to cancel contracts at any time for a reasonable cancellation fee;
- requires the minimum monthly cost to be included in cellphone advertisements;
- restricts automatic cellphone contract renewals; and
- increases consumer protection for cellphone contracts not made in person, including contracts made over the Internet.
The province also says the new legislation still allows cellphone companies to charge reasonable fees when consumers end contracts early.
Under the new legislation, the Consumer Protection Office can impose fines for non-compliance of up to $1,000 for the first offence, $3,000 for the second offence and $5,000 for all subsequent offences.