Expect delays in document delivery: MPI

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This article was published 31/12/2024 (261 days ago), so information in it may no longer be current.

Manitoba Public Insurance (MPI) said it is still clearing the backlog in the delivery of documents and cheques stemming from the month-long strike by Canada Post workers.

In a news release issued on Monday, MPI said it is monitoring any delivery delays to make sure customers are able to access their documents in a reliable and timely way.

MPI resumed distributing most cheques through Canada Post on Monday, but customers can pick up cheques that were issued between Nov. 7 and Dec. 17 at the MPI Service or Claim Centre location closest to the address on the customer file.

These cheques include injury claims (including income replacement), physical damage claims, refunds, International Registration Plan (IRP), and the Manitoba Electric Vehicle Rebate Program.

MPI added that cheques will be available for pickup at MPI Service and Claim Centres until the end of the day on Jan. 7.

The exception, the news release stated, would be for the Swan River Claim Centre. Cheques will only be available for pickup until the end of the day, today. Cheques that have not been picked up by then will be sent to customers through Canada Post.

MPI also reminded customers that in order to claim a cheque, they will need to provide one piece of government-issued photo identification or two pieces of government-issued non-photo identification.

Customers with questions about the status of their payments can call MPI’s contact centre at 204-985-7000 or toll-free at 1-800-665-2410.

Additionally, Manitobans who are waiting for renewed driver’s licences and identification cards in the mail from MPI are being encouraged to keep their temporary documents, including any conditional documents issued, and are reminded not dispose off any expired cards until they receive a new one.

Customers with soon-to-expire temporary licences and cards should visit their broker or an MPI Service Centre to request a replacement.

Until Canada Post services stabilize, MPI’s release stated, customers will continue to not receive their annual statements for their driver’s licence, vehicle registration and insurance.

Under MPI’s five-year driver’s licences and policies, customers only need to visit an MPI Service Centre or Autopac broker once every five years, unless they want to change or cancel their policy between renewals, or they change their name, address or other personal information on their driver’s licence.

Customers are still required to pay for their driver’s licence and vehicle insurance every year, MPI said.

Driver abstracts and claims experience letters are available, but non-urgent requests will not be distributed until mail service stabilizes.

Customers can continue to request a driver’s abstract and/or claims experience letter and have it completed while they wait at an MPI Service Centre.

Those who are waiting for approved personalized licence plates, replacement specialty plates, and any new member-based specialty plates will not receive them until mail service stabilizes.

For more information visit, https://www.mpi.mb.ca/ or call MPI’s contact centre toll-free at 1-800-665-2410.

» The Brandon Sun