Review makes recommendations after man died in hospital hallway awaiting care

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This article was published 30/06/2023 (983 days ago), so information in it may no longer be current.

WINNIPEG – A review into the death of man who was waiting in a Winnipeg hospital hallway to receive care found there was a lack available beds and a surge in patients in the emergency room at the time.

The man arrived by ambulance at the Health Sciences Centre early on the morning of Feb. 27, 2023.

The review says the patient had been assessed and triaged by hospital staff and was awaiting care in a hallway when his condition worsened about an hour later.

Hospital staff tried to intervene, but the man was declared dead a short time later.

The investigation determined there were no issues with staffing levels at the time and the median wait time in the emergency department was more than two hours, which hospital officials say is typical.

The review by provincial health organization Shared Health recommends addressing concerns with patient flow to help ease emergency department backlog, reviewing processes for ordering tests and updating work expectations for staff.

“We acknowledge that events like this can shape the trust of the public and families in our care. But we want to reassure everyone that they can have confidence in the health-care system,” Jennifer Cumpsty, executive director of acute health services at the Health Sciences Centre, said Friday at a press conference.

Few details have been released publicly about the man, including his age, what brought him to the hospital or his cause of death. The full report is kept confidential under Manitoba law.

The review does not lay blame on individuals, but looks at environmental, systemic and staffing factors.

The emergency department at the Health Sciences Centre has 58 bed spaces, and there were more than 50 individuals waiting in the emergency room at the time of the man’s death.

“None of us want people in hallways, but it does happen,” Cumpsty said.

Dr. Shawn Young, chief operating officer of the Health Sciences Centre, said patient flow challenges have been concerning for more than a year. Officials have been meeting with other health-care providers and hospitals to help address the flow.

“Every day we meet with our partners, we look at what’s in our emergency departments, what’s in our urgent cares, and we move patients appropriately depending on who has the capacity at that moment,” he said.

“We still have challenges. We still see surges at times. It’s not often our waiting room gets up to 50 patients. That’s a pretty rare phenomenon.”

Young added the hospital has just opened up six more beds in the emergency department, but staffing levels prevent more from opening.

This report by The Canadian Press was first published June 30, 2023.