Manitoba Hydro resumes normal billing procedures

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Manitoba Hydro said on Thursday it is resuming normal billing procedures following the suspension of the Canada Post strike.

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Hey there, time traveller!
This article was published 20/12/2024 (272 days ago), so information in it may no longer be current.

Manitoba Hydro said on Thursday it is resuming normal billing procedures following the suspension of the Canada Post strike.

It added that some customers may still experience delays receiving bills in the mail while Canada Post works through its backlog following the nationwide strike.

Some customers will not receive a December bill in the mail, and those who received a November bill that was stuck in transit during the labour disruption can discard it, Hydro said in a news release.

The Manitoba Hydro Brandon Generating Station is seen from a drone in this 2023 photograph, with the Assiniboine River in the background. (The Brandon Sun)
The Manitoba Hydro Brandon Generating Station is seen from a drone in this 2023 photograph, with the Assiniboine River in the background. (The Brandon Sun)

Manitoba Hydro will continue to waive late payment charges until the Canada Post service returns to normal.

The text messages and automated bill reminder calls to customers who receive paper bills, will stop, said Peter Chura, media relations officer at Manitoba Hydro.

“During the Canada Post labour disruption, Manitoba Hydro customers who normally receive a paper bill were able to call us or sign up for an online account and those options are still available,” Chura further stated in the release, adding, “We thank customers for their continued patience.”

There are no changes for customers who have paperless online accounts.

Customers can sign up for an online account, call 1-800-624-9376 or simply wait for their January bill.

» The Brandon Sun

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